Rainforest Plumbing & Air - Phoenix

Positive Experiences: Many customers highlighted the professionalism and expertise of specific technicians, suggesting that when technicians like Andrew, Matthew, and Cien were involved, the service was effective and satisfactory. Customers appreciated quick responses to emergency calls, efficient problem-solving, and personable interactions that aided in making the experience pleasant overall.Ser... Read more

Positive Experiences: Many customers highlighted the professionalism and expertise of specific technicians, suggesting that when technicians like Andrew, Matthew, and Cien were involved, the service was effective and satisfactory. Customers appreciated quick responses to emergency calls, efficient problem-solving, and personable interactions that aided in making the experience pleasant overall.Service and Communication Issues: A persistent theme in many reviews was the delays in service and lack of effective communication from the office. Instances of technicians arriving late, not receiving notification regarding appointment changes, or failing to provide proper follow-ups were common complaints. This negatively impacted the overall customer experience, making wait times frustrating.Pricing Concerns: Several reviews indicated that customers felt the pricing was exorbitant compared to other local services. Reports of surprise charges, such as high diagnostic fees or unanticipated increases in estimates, led some customers to feel they were being taken advantage of, especially those who were vulnerable like elderly individuals.Unresolved and Repetitive Issues: There were numerous instances reported where customers had to call back multiple times for the same issue, indicating inefficiencies in truly resolving plumbing problems. Issues with installations Read less