Paragon Home Services

The reviews reveal a dichotomy in customer experiences with Paragon Home Services. On one hand, several customers express high satisfaction with their interactions, particularly emphasizing the efficiency and honesty of staff members like David, who was commended for resolving issues effectively and economically. Clients who've used their services for extensive work over the years reiterate a sens... Read more

The reviews reveal a dichotomy in customer experiences with Paragon Home Services. On one hand, several customers express high satisfaction with their interactions, particularly emphasizing the efficiency and honesty of staff members like David, who was commended for resolving issues effectively and economically. Clients who've used their services for extensive work over the years reiterate a sense of trust and reliability, often mentioning their continued patronage due to the quality of service offered. Conversely, there is a noticeable trend of dissatisfaction regarding the workmanship in certain projects. One customer specifically pointed out issues with the installation of flooring and repairs related to water damage, noting that the finishing touches (like caulking) were subpar. Additionally, the neglect of damage caused during the removal of previous installations has raised concerns about the thoroughness of the services provided. These polarized experiences suggest that while Paragon Home Services has strong capabilities and trust from long-term clients, they may need to address consistency in the quality of work and follow-up service to enhance overall customer satisfaction. The feedback emphasizes the need for quality assurance practices to ensure that all aspects of the job are completed to a high standard, regardless of the task at hand. Read less