JB Water and Air

The positive sentiments are predominant in reviews related to specific technicians and the general accessibility of the company. Customers frequently mention quick response times and detailed, thorough service. Positive comments spotlight professionals like Dave, Carlos, and JD, who are described as friendly, knowledgeable, and committed to resolving issues efficiently. Customers appreciate the ov... Read more

The positive sentiments are predominant in reviews related to specific technicians and the general accessibility of the company. Customers frequently mention quick response times and detailed, thorough service. Positive comments spotlight professionals like Dave, Carlos, and JD, who are described as friendly, knowledgeable, and committed to resolving issues efficiently. Customers appreciate the overall reliability and effectiveness of the service, highlighting that technicians often go above and beyond what is expected, providing valuable advice and ensuring that problems are solved without unnecessary additional expenses. However, contrasting these positive remarks, several reviews signal a troubling pattern regarding pricing and service execution. Customers reported feelings of being overcharged, with particular mention of instances where the company allegedly performed unnecessary work or failed to address issues adequately. Concerns about the company's ethical standards emerged, especially in instances where customers felt that billing did not align with the services rendered. The fact that several customers threatened to report their grievances to the BBB or warned against using JB Water indicates a serious issue in customer satisfaction and trust. The reviews also highlight specific service limitations, notably that some repairs were inadequately done, which left recurring issues unaddressed. Customers expressed feelings of frustration when their concerns were not taken seriously or when communication from the company was perceived as lacking. In summary, JB Water and Air enjoys a solid reputation for particular technicians and timely service but must address significant concerns about communication, reliability, and ethical pricing practices to improve the overall customer experience. The contrasting sentiments surrounding individual staff performance versus systemic issues presents a clear area for operational enhancement. Read less