Howard Family Plumbing

The reviews reflect a dichotomy in customer experiences with Howard Family Plumbing. On one hand, numerous customers laud the service, particularly highlighting the efficiency and competency of the technicians, especially Cory and Cody. Positive reviews emphasize traits such as professionalism, consideration, clear communication, and reasonable pricing. Customers appreciated the ability to get qui... Read more

The reviews reflect a dichotomy in customer experiences with Howard Family Plumbing. On one hand, numerous customers laud the service, particularly highlighting the efficiency and competency of the technicians, especially Cory and Cody. Positive reviews emphasize traits such as professionalism, consideration, clear communication, and reasonable pricing. Customers appreciated the ability to get quick service and how technicians addressed issues promptly, with one review underscoring the ease of scheduling and how the work was handled with minimal disruption. On the other hand, there is a stark contrast in sentiments from several reviewers who experienced significant issues, particularly with scheduling and communication. The instance of missed appointments and unreturned calls was noted by multiple dissatisfied customers, leading to strong recommendations against using the service. One review specifically criticized the company's handling of an installation error, indicating a breakdown in service quality and customer support. Overall, while many customers express a strong recommendation for the plumbing services based on positive interactions and successful repairs, the negative reviews highlight critical areas for improvement, particularly in reliability and customer communication. There is a clear need for Howard Family Plumbing to address these concerns to enhance overall customer satisfaction and mitigate negative perceptions. Read less