CIB Plumbing & Rooter

The overwhelming majority of reviews for CIB Plumbing & Rooter reflect positive sentiments, prominently pointing to several common themes:Responsiveness: Rafael is consistently commended for his quick response times. Many reviewers noted that he was prompt in replying to requests and scheduling appointments, often the same day or within a day of contact. This responsiveness is a key factor that di... Read more

The overwhelming majority of reviews for CIB Plumbing & Rooter reflect positive sentiments, prominently pointing to several common themes:Responsiveness: Rafael is consistently commended for his quick response times. Many reviewers noted that he was prompt in replying to requests and scheduling appointments, often the same day or within a day of contact. This responsiveness is a key factor that differentiates CIB Plumbing from competitors.Professionalism and Expertise: Numerous reviews describe Rafael as professional and knowledgeable. Customers appreciate his ability to diagnose problems accurately and provide solutions efficiently. Many noted that he arrived well-prepared and completed jobs quickly without sacrificing quality.Fair Pricing: Multiple customers highlighted the competitive and fair pricing of CIB Plumbing. Rafael often provided the lowest quotes compared to other companies, which was a deciding factor for many when selecting a plumbing service.Quality of Work: The quality of Rafael's work receives high praise across multiple reviews. Customers felt satisfied with the outcomes of various jobs, including complex installations and repairs. Many appreciated the neatness and thoroughness of his work.Customer Care: Rafael's kindness and willingness to engage positively with customers has left a notable impression. Many reviews mention him taking extra efforts, such as completing additional repairs without charge or providing follow-ups after work completion.Negative Experiences: Despite the overwhelmingly positive feedback, there were a few critical reviews. Some customers reported unprofessional behavior during phone conversations, suggesting inconsistent customer service experiences. One review mentioned Rafael's aggressive response when a customer opted for a different service provider, highlighting the importance of maintaining professionalism across all interactions.Trust and Recommendations: Many reviewers expressed a strong willingness to recommend CIB Plumbing. Customers noted that they would not only use Rafael for future plumbing needs but also recommend him to friends and family, illustrating a high level of trust and satisfaction with the service. In summary, CIB Plumbing & Rooter stands out in the local plumbing market, primarily due to Rafael Read less