Arizona Delta Mechanical

Positive Technician Performance: There are several favorable mentions of individual technicians who delivered efficient, skilled service, often characterized as friendly, professional, and knowledgeable. Specific names such as Stephen, Valentin, Georgi, and Ivan emerge in positive contexts, suggesting a strong talent pool within the company.Service Reliability Issues: Despite the technician praise... Read more

Positive Technician Performance: There are several favorable mentions of individual technicians who delivered efficient, skilled service, often characterized as friendly, professional, and knowledgeable. Specific names such as Stephen, Valentin, Georgi, and Ivan emerge in positive contexts, suggesting a strong talent pool within the company.Service Reliability Issues: Despite the technician praise, multiple reviews highlight serious issues surrounding reliability, particularly related to scheduling and following through on service commitments. Numerous customers report being stood up for appointments or not receiving timely notifications of delays or changes to scheduled work, leading to a frustrating experience.Communication Failures: A recurring theme across many reviews is the lack of adequate communication from Arizona Delta Mechanical. Clients report difficulty in reaching representatives, unreturned calls, and poor internal communication which resulted in confusion about appointments and service details. This has eroded customer trust and satisfaction.Pricing and Billing Concerns: Several customers express dissatisfaction with the pricing structure, indicating that final charges significantly exceeded initial quotes. Some customers felt this constituted a bait-and-switch tactic, leading to recommendations against using the company for installations, especially when tied to Home Depot.Mixed Reviews Regarding Customer Service: While some reviews mentioned responsive and helpful customer service, others painted a negative picture of their experiences. Complaints included inability to address issues effectively, followed by a general lack of accountability from management in dealing with customer complaints.Negative Impact of Association with Home Depot: Many reviews specifically mention that their association with Home Depot influenced their decision to use Arizona Delta Mechanical. However, this connection has also fostered disappointment when things went awry, particularly when expectations were not met based on Home Depot Read less