Aqualine Plumbing, Electrical & Air Conditioning

The reviews paint a troubling picture of Aqualine Plumbing, Electrical & Air Conditioning, where customer service failures and technical shortcomings dominate the feedback.Technical Competence: Several customers highlighted problems with installations and repairs that had been poorly executed. Complaints included incomplete work such as a surge protector that was not connected and equipment failin... Read more

The reviews paint a troubling picture of Aqualine Plumbing, Electrical & Air Conditioning, where customer service failures and technical shortcomings dominate the feedback.Technical Competence: Several customers highlighted problems with installations and repairs that had been poorly executed. Complaints included incomplete work such as a surge protector that was not connected and equipment failing shortly after service. The overall sentiment indicates that the company's technicians may not be adequately trained or diligent in their work, leading to trust issues among clients about the reliability of services rendered.Customer Service Issues: Numerous reviews indicated a lack of professionalism from customer service staff, particularly in how they interacted with upset customers. Instances of rudeness and dismissive behavior were reported, contributing to a negative overall impression of the company. The inability to follow up on issues or address customer concerns in a timely manner has frustrated many, as illustrated by the experience of customers whose inquiries were mishandled or ignored entirely.Pricing and Recommendations: A recurring theme involved concerns over pricing practices. Customers have expressed feeling misled regarding the costs associated with services, with some accusing the company of recommending unnecessary expensive replacements when simpler fixes could have sufficed. This has been characterized as a lack of transparency and integrity, leading to accusations of deceptive practices designed to inflate bills.Mixed Experiences with Individual Technicians: While the overarching complaints are negative, some individual technicians, notably Tim and David, received praise for their professionalism and problem-solving skills. This indicates that while some personnel may provide satisfactory service, the company's systemic issues overshadow these positive experiences.Intent to Avoid Future Business: A significant number of customers indicated an unwillingness to use Aqualine Read less