Anchor Plumbing

The reviews indicate a common theme of dissatisfaction with the company's scheduling and punctuality. Customers specifically mention instances of the technician arriving late and failures to keep appointments, which significantly undermines trust. Additionally, the experiences indicate a lack of clear communication; clients feel that the technician's suggestions regarding appointment times are n... Read more

The reviews indicate a common theme of dissatisfaction with the company's scheduling and punctuality. Customers specifically mention instances of the technician arriving late and failures to keep appointments, which significantly undermines trust. Additionally, the experiences indicate a lack of clear communication; clients feel that the technician's suggestions regarding appointment times are not honored and that decisions are made with little regard for the customer's preferences. This inconsistency in service delivery has resulted in a sense of frustration, as customers express feelings of being disregarded. Furthermore, the customers highlight issues surrounding the management of service calls. One review noted that despite paying a service fee, the technician did not fulfill the subsequent service promise regarding fixing an issue, which reflects poorly on the company's commitment to customer service and follow-through. In summary, the reviews convey a pattern of negative sentiment focused on missed appointments, poor communication, and unsatisfactory service fulfillment, suggesting that Anchor Plumbing needs to improve its operational effectiveness and customer relations to enhance overall client satisfaction. Read less