Veterans Plumbing and Drain Cleaning

Veterans Plumbing & Drain LLC receives a critically low WW Score of 38.2, driven by severe and pervasive deficiencies across all dimensions. Professionalism is the weakest area (32.0), with 89 reviews documenting chronic communication failures, no-shows, missed appointments, rude staff, and unresponsiveness to phone calls. Project completion scores only 35.0 across 76 mentions, with widespread rep... Read more

Veterans Plumbing & Drain LLC receives a critically low WW Score of 38.2, driven by severe and pervasive deficiencies across all dimensions. Professionalism is the weakest area (32.0), with 89 reviews documenting chronic communication failures, no-shows, missed appointments, rude staff, and unresponsiveness to phone calls. Project completion scores only 35.0 across 76 mentions, with widespread reports of incomplete work, abandoned jobs, and failure to follow through on callbacks. Pricing concerns (28.0, 18 mentions) reveal patterns of overcharging, unnecessary upselling, and lack of transparent quotes. Experience (52.0, 31 mentions) is the only dimension approaching adequacy, with some positive mentions of individual technicians like Jose and Frank, though quality is inconsistent. The company's reliance on home warranty referrals appears to correlate with poor service delivery, suggesting systemic operational dysfunction. Read less