RKS Plumbing & Mechanical

RKS Plumbing and Mechanical presents a deeply mixed picture across all scored dimensions. Professionalism is significantly dragged down by multiple credible complaints about rude technicians, a driver who hung up on a customer complaint call, and several reports of discourteous behavior by employees in company vehicles — though positive reviews do praise specific technicians by name as courteous... Read more

RKS Plumbing and Mechanical presents a deeply mixed picture across all scored dimensions. Professionalism is significantly dragged down by multiple credible complaints about rude technicians, a driver who hung up on a customer complaint call, and several reports of discourteous behavior by employees in company vehicles — though positive reviews do praise specific technicians by name as courteous and professional. Project completion is undermined by a notable no-show pattern (one reviewer documented two consecutive missed appointments with no proactive communication), an unresolved HVAC callback that caused additional damage, and a job left in an unsanitary state after completion — offset by some genuinely positive accounts of thorough, follow-through work on complex projects. Pricing receives a middling score because while some reviewers explicitly praised fair or competitive pricing, others flagged hidden trip charges, billing for drive time from prior jobs, and a doubled quote that felt like a borderline scam. Experience scores moderately well based on reviews praising skilled diagnosis and complex valve replacement work, but is tempered by accounts of improperly installed pipes and a failed HVAC fix. Overall, the positive reviews are real but insufficient to overcome the volume and specificity of negative service experiences. Read less