Reidhead Plumbing & Solar

Reidhead Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism scores moderately well — many reviewers praise specific technicians (Clayton, Keith, Mike, Ray, Joe, Derek) for being courteous, punctual, and communicative, but this is offset by serious complaints including two no-show appointments, unreturned phone calls, and poor front-office responsiveness. Pr... Read more

Reidhead Plumbing shows a genuinely mixed track record across all four dimensions. Professionalism scores moderately well — many reviewers praise specific technicians (Clayton, Keith, Mike, Ray, Joe, Derek) for being courteous, punctual, and communicative, but this is offset by serious complaints including two no-show appointments, unreturned phone calls, and poor front-office responsiveness. Project completion is similarly split: numerous reviews describe fast, same-day or next-day resolutions, but a meaningful cluster of negative reviews describes abandoned solar water heater jobs, misdiagnosis, incomplete work, and failure to follow through or call back. Experience is dragged down by multiple credible accounts of technicians misdiagnosing solar water heater problems — in two separate cases customers fixed the issue themselves for under $100 after being quoted hundreds or thousands of dollars — though positive reviews do highlight strong technical skill from individual technicians. Pricing is the weakest dimension, with multiple reviewers explicitly calling out a $130 service call fee as excessive, one reviewer describing a $300 charge for 15 minutes of labor as feeling 'robbed,' and a disputed $300 charge for work that left a system non-functional; these are partially offset by reviews praising fair and transparent pricing. Read less