Overview of Company Customer Sentiment Analysis in May
The two positive reviews speak to Scott's honesty, professionalism, and technical capability across complex jobs including a slab leak reroute and tankless water heater installation. However, a 1-star review from a prospective customer who could not reach the business by phone is a meaningful signal about responsiveness and availability, which drags the professionalism score down noticeably. Prici... Read more
The two positive reviews speak to Scott's honesty, professionalism, and technical capability across complex jobs including a slab leak reroute and tankless water heater installation. However, a 1-star review from a prospective customer who could not reach the business by phone is a meaningful signal about responsiveness and availability, which drags the professionalism score down noticeably. Pricing was mentioned favorably in one review, specifically calling out that Scott does not engage in the upselling or scamming associated with larger plumbing companies, but this is based on a single mention and carries limited confidence. All reviews are from 2017 to 2019, meaning none fall within the past 12 months, which significantly limits the reliability of this score as a reflection of current business performance. Read less