No Monkey Business Plumbing

The reviews indicate a strong appreciation for the quality of service provided by Scott and his team. Customers commend Scott for his promptness in addressing plumbing emergencies, such as the slab leak that flooded a kitchen. His ability to diagnose issues quickly and work over weekends illustrates a commitment to customer satisfaction, which is a significant positive point in reviews. Additiona... Read more

The reviews indicate a strong appreciation for the quality of service provided by Scott and his team. Customers commend Scott for his promptness in addressing plumbing emergencies, such as the slab leak that flooded a kitchen. His ability to diagnose issues quickly and work over weekends illustrates a commitment to customer satisfaction, which is a significant positive point in reviews. Additionally, clients highlight Scott's honesty and professionalism, distinguishing him from larger plumbing companies often perceived as less trustworthy. The installation of complex systems, such as tankless water heaters and whole-home filtration systems, received accolades, reflecting confidence in Scott's technical expertise. On the downside, a critical area emerges with a review pointing out communication issues, specifically the difficulty in reaching the company by phone. This sentiment suggests a disconnect that may lead potential customers to question the company's reliability and accessibility. It appears that while the quality of work is appreciated, enhancing customer communication and response times could significantly improve overall customer satisfaction. In summary, the common findings emphasize a high level of satisfaction with the technical work and integrity of the service provided, counterbalanced by concerns regarding communication difficulties. Addressing these customer service issues could further bolster the company's strong reputation in the plumbing industry. Read less