Empire Plumbing & Air Conditioning

Empire Plumbing & Air Conditioning demonstrates strong professionalism with punctual, courteous technicians who communicate well and maintain clean work practices. However, the company is severely hampered by widespread pricing complaints—numerous reviews explicitly cite markups of 300-600% above fair market rates, with customers reporting quotes 2-3x higher than competitors for identical work. ... Read more

Empire Plumbing & Air Conditioning demonstrates strong professionalism with punctual, courteous technicians who communicate well and maintain clean work practices. However, the company is severely hampered by widespread pricing complaints—numerous reviews explicitly cite markups of 300-600% above fair market rates, with customers reporting quotes 2-3x higher than competitors for identical work. Project completion is generally solid with good follow-through, though some callbacks were refused without additional charges. Technical experience is competent, but pricing practices significantly undermine overall trustworthiness and value perception. Read less