ABC Plumbing and Rooter

ABC Plumbing and Rooter presents a deeply mixed picture across its long review history. Professionalism scores are dragged down significantly by repeated, credible complaints about staff hanging up on customers, no-shows without notification, dismissive attitudes toward women, and an owner described as difficult and unresponsive — these are not isolated incidents but a recurring pattern across m... Read more

ABC Plumbing and Rooter presents a deeply mixed picture across its long review history. Professionalism scores are dragged down significantly by repeated, credible complaints about staff hanging up on customers, no-shows without notification, dismissive attitudes toward women, and an owner described as difficult and unresponsive — these are not isolated incidents but a recurring pattern across multiple years and reviewers. Pricing is the weakest dimension: numerous detailed, specific complaints allege price gouging, deceptive quoting practices, charges not disclosed upfront, and exploitation of elderly or vulnerable customers, with amounts cited ranging from $313 for a 30-minute job to $2,800 for basic valve replacements — these are too specific and consistent to dismiss. Project completion scores moderately, as many jobs were completed same-day or next-day, but there are serious incidents of abandoned or botched work, missed appointments across multiple reschedules, and at least one major project that ran over budget and required supervisor intervention to finish correctly. Experience scores relatively better, with many reviewers praising specific technicians — particularly Wess, Gary, and Rich — for skill and thoroughness, though this is offset by incidents of incorrect diagnoses, damage caused during repairs, and at least one case of a technician running out of torch gas mid-job. Read less