Benjamin Franklin Plumbing Mohave Of County

Benjamin Franklin Plumbing of Kingman receives overwhelmingly negative reviews across all four scored dimensions. Professionalism is severely damaged by repeated accounts of rude technicians, no-shows, broken promises, failure to return calls, and even harassment via unsolicited telemarketing calls after customers explicitly requested removal from contact lists. Pricing is a dominant complaint acr... Read more

Benjamin Franklin Plumbing of Kingman receives overwhelmingly negative reviews across all four scored dimensions. Professionalism is severely damaged by repeated accounts of rude technicians, no-shows, broken promises, failure to return calls, and even harassment via unsolicited telemarketing calls after customers explicitly requested removal from contact lists. Pricing is a dominant complaint across the review set, with numerous customers describing charges that were dramatically higher than competitors, hidden fees, and bait-and-switch tactics where low quoted prices ballooned into hundreds or thousands of dollars. Project completion is critically poor, with multiple reviews describing abandoned jobs, work that was never finished, technicians who left without completing repairs, and management that ignored follow-up calls for weeks. Experience scores marginally higher only because a small cluster of positive reviews — primarily centered on a technician named Eric — describe competent and knowledgeable work, but these are heavily outweighed by accounts of incompetent diagnostics, a dangerous undetected gas leak, and repeated failures to identify the root cause of plumbing problems. Read less