Ambient Edge

Positive Technician Experiences: Many reviews praise specific technicians such as Dylan, Shawn, and Brian for their professionalism, competence, and ability to address issues effectively. Customers appreciate when technicians explain the problems clearly and provide reassurance regarding their concerns, which fosters trust and satisfaction.Concerns Over Pricing: A significant theme in the reviews ... Read more

Positive Technician Experiences: Many reviews praise specific technicians such as Dylan, Shawn, and Brian for their professionalism, competence, and ability to address issues effectively. Customers appreciate when technicians explain the problems clearly and provide reassurance regarding their concerns, which fosters trust and satisfaction.Concerns Over Pricing: A significant theme in the reviews pertains to complaints about high and sometimes opaque pricing for repairs. Customers express feeling taken advantage of due to unexpectedly high estimates after initial consultations. Many reviewers mention feeling misled regarding service charges, labor costs, and the necessity of certain repairs, particularly when compared with estimates from competing businesses.Service Reliability Issues: A number of customers highlight frustrations related to reliability, such as missed appointment times or issues with scheduling consistency. Reviews mentioning technicians failing to arrive as scheduled or showing up late have raised concerns about the company's commitment to customer service.Mixed Plumbing Reviews: Feedback regarding plumbing services often reflects dissatisfaction, with instances of poor workmanship cited alongside a lack of accountability for mistakes made in previous jobs. This inconsistency in quality among services offered by Ambient Edge has prompted some customers to recommend avoiding these services entirely.Communication and Transparency: A recurrent theme in the reviews is the desire for better communication, especially regarding repairs and prices. Customers call for more transparency in the pricing structure and for representatives to take greater care in understanding their situations before offering solutions or estimates.Overall Brand Loyalty vs. Caution: Despite negative experiences, there remains a subset of loyal customers who appreciate the company's technicians and service history, citing years of satisfactory service before more recent issues. However, new customers reveal a hesitancy driven by high costs and questionable ethics in service integrity, advising caution and thorough research before engaging with Ambient Edge. In summary, while Ambient Edge has demonstrated strong technician performance and service delivery in many instances, significant concerns about pricing transparency, service reliability, and plumbing service quality continue to challenge its reputation among customers. Read less