Absolute Water Systems

The reviews of Absolute Water Systems reflect a polarized sentiment among customers. Positive feedback centers around the speed of service, the professionalism of technicians like John and Ryan, and the effectiveness of the whole house water system installed. Happy customers emphasize their reliable past experiences with the company, showcasing a trust in their ability to deliver quality service. ... Read more

The reviews of Absolute Water Systems reflect a polarized sentiment among customers. Positive feedback centers around the speed of service, the professionalism of technicians like John and Ryan, and the effectiveness of the whole house water system installed. Happy customers emphasize their reliable past experiences with the company, showcasing a trust in their ability to deliver quality service. Conversely, the negative reviews reveal a troubling pattern that revolves around costly service recommendations and perceived dishonesty. Multiple customers report feeling pressured into purchasing unnecessary system replacements or repairs, leading to significant financial burdens. Specifically, concerns about transparency in informing clients of the condition of existing systems before commencing work are prominent. Many customers express regret over not being forewarned about the age and potential failure of their systems, which led to unexpected bills that far exceeded initial estimates. Additionally, a serious incident where a technician reportedly forgot to reconnect a freezer, resulting in a loss of meat worth over $400, further highlights the dissatisfaction. Although the technician promised reimbursement, the lack of follow-up after the initial complaint has contributed to a lingering sense of frustration and disappointment among those affected. In summary, while Absolute Water Systems has managed to build a base of satisfied customers who appreciate their professional service and product quality, significant complaints regarding transparency, billing practices, and follow-up customer service suggest areas for improvement in their operational model. Addressing these issues could enhance customer trust and potentially lead to a more consistently positive reputation. Read less