Lion’s Den Plumbing LLC

Lion's Den Plumbing exhibits a deeply polarized performance profile. Positive reviews consistently praise punctuality, friendliness, and technical competence, particularly from customers who engaged them directly (non-warranty work). However, a substantial cluster of negative reviews—many from home warranty customers—reveal systemic issues: poor follow-through on callbacks, incomplete work req... Read more

Lion's Den Plumbing exhibits a deeply polarized performance profile. Positive reviews consistently praise punctuality, friendliness, and technical competence, particularly from customers who engaged them directly (non-warranty work). However, a substantial cluster of negative reviews—many from home warranty customers—reveal systemic issues: poor follow-through on callbacks, incomplete work requiring repeat visits, unprofessional communication from management (particularly owner Jody), property damage without accountability, and billing disputes. The company demonstrates strong individual technician quality (John, Greg, Mark, Alex frequently praised) but inconsistent execution, poor project completion tracking, and concerning customer service failures. Pricing complaints include overcharging, upselling pressure, and disputes over warranty coverage. The recency of negative reviews (concentrated 2015–2022) suggests ongoing operational problems rather than isolated incidents. Read less