Hays Cooling, Heating & Plumbing

Hays Cooling, Heating & Plumbing demonstrates strong overall performance with a WW Score of 82.1. The company excels in professionalism (87.3) and experience (85.8), with technicians consistently praised for punctuality, friendliness, knowledge, and thorough workmanship across HVAC and plumbing services. Project completion is solid at 84.5, though some scheduling delays and follow-up issues are no... Read more

Hays Cooling, Heating & Plumbing demonstrates strong overall performance with a WW Score of 82.1. The company excels in professionalism (87.3) and experience (85.8), with technicians consistently praised for punctuality, friendliness, knowledge, and thorough workmanship across HVAC and plumbing services. Project completion is solid at 84.5, though some scheduling delays and follow-up issues are noted. Pricing emerges as the weakest dimension (71.2), with recurring complaints about high labor rates, diagnostic fees, and quotes perceived as excessive compared to competitors. The company's strength lies in service quality and customer care, but pricing transparency and competitiveness remain concerns. Read less