Hays Cooling, Heating & Plumbing

In the last month, customer reviews for Hays Cooling, Heating & Plumbing produced a mixed sentiment, revealing both strong satisfaction and notable frustration. Many customers praised the company's responsiveness, professionalism, and thorough service, highlighting experiences of prompt assistance during emergencies and successful installations. Positive sentiments predominantly arose from users w... Read more

In the last month, customer reviews for Hays Cooling, Heating & Plumbing produced a mixed sentiment, revealing both strong satisfaction and notable frustration. Many customers praised the company's responsiveness, professionalism, and thorough service, highlighting experiences of prompt assistance during emergencies and successful installations. Positive sentiments predominantly arose from users who benefited from timely repairs and installations, with technicians receiving commendations for their expertise and approachability. Conversely, several reviews reflected significant dissatisfaction regarding pricing, service quality, and communication failures. Some customers reported feeling misled about costs or received inconsistent diagnoses from technicians, leading to concerns over the quality of work performed. A trend of frustration appeared in cases where customers experienced delays, unexpected fees, or poor follow-up communication regarding quotes and appointments. Overall, while there are clear strengths in Hays' service delivery, issues related to pricing transparency and inconsistent service experiences detract from the overall positive reputation customers have primarily formed. Read less