Fixer - Phoenix

This contractor shows mixed performance across dimensions. Professionalism scores 76 based on 18 mentions, reflecting strong friendliness and politeness from named technicians (Ian, Joe, Brian, Chang) but serious failures in punctuality and communication (multiple cancellations without notice, no-shows, unresponsiveness). Pricing scores 78 from 11 mentions, with customers praising fair rates and v... Read more

This contractor shows mixed performance across dimensions. Professionalism scores 76 based on 18 mentions, reflecting strong friendliness and politeness from named technicians (Ian, Joe, Brian, Chang) but serious failures in punctuality and communication (multiple cancellations without notice, no-shows, unresponsiveness). Pricing scores 78 from 11 mentions, with customers praising fair rates and value, though one complaint about hourly billing tactics. Project completion is the weakest dimension at 65 from 12 mentions—while many jobs are completed successfully, critical failures include abandoned callbacks (warehouse lighting), incomplete repairs (fuel pump work causing additional damage), and unfinished follow-ups. Experience scores 82 from 13 mentions, with strong technical praise for skilled work when completed, though some jobs show poor workmanship (drilled wrong hole, damaged fuel lines, unsecured bolts). The WW Score of 72.8 reflects a contractor capable of quality work but unreliable in execution and follow-through. Read less