Day & Night Air Conditioning, Heating, & Plumbing

Quality of Service and Technicians: Numerous reviews laud the technicians' professionalism, courtesy, and knowledge. Customers appreciated the politeness and thorough explanations provided by the techs, with many mentioning that they felt comfortable with their services. Specifically, names like Vincent, Greg, and Casey received positive mentions for their effective communication and technical ski... Read more

Quality of Service and Technicians: Numerous reviews laud the technicians' professionalism, courtesy, and knowledge. Customers appreciated the politeness and thorough explanations provided by the techs, with many mentioning that they felt comfortable with their services. Specifically, names like Vincent, Greg, and Casey received positive mentions for their effective communication and technical skills.Pricing Concerns: A prevalent theme across reviews reflects customer apprehension regarding pricing structures. Multiple customers reported feeling that the costs cited for various repairs were excessive, often significantly higher than quotes from competing companies. For instance, some encountered repair estimates that looked inflated, with customers pointing out they received lower-priced alternatives from other service providers. This has contributed to a sentiment that Day & Night might not be the best option for budget-conscious consumers.Upselling Practices: Several reviewers voiced frustration with aggressive upselling tactics, indicating a pattern where technicians pushed expensive service plans or unnecessary upgrades, which detracted from customer trust. This was particularly noted when routine maintenance visits turned into sales opportunities, sapping the overall positive experience that originally drew customers in.Scheduling and Communication Issues: There seems to be a repeated concern regarding appointment scheduling and overall communication within the company. Several reviews alluded to last-minute cancellations, delays, or poor communication regarding arrival times. Customers shared experiences of being overlooked in favor of other unscheduled jobs or receiving no notice when technicians were unable to fulfill their commitments.Customer Loyalty and Length of Service: Despite the issues raised, a number of long-term clients expressed loyalty to Day & Night based on years of satisfactory experiences. Some customers mentioned that they had relied on this company for numerous services over many years, indicating that perceptions may vary significantly with individual experiences. However, the recent shift in quality or service approach following ownership changes was lamented by some seasoned customers.Final Recommendations: While many individuals experienced satisfactory interactions, those considering Day & Night should proceed cautiously, particularly regarding costs and service recommendations. Customers are advised to seek multiple quotes for significant repairs and remain vigilant about upselling practices. The overall sentiment suggests that, while the company maintains skilled technicians and a strong customer service ethos, it grapples with operational inconsistencies and a communication breakdown that can lead to customer dissatisfaction. Read less