Forrest Anderson Plumbing & Air Conditioning

The reviews showcase both commendable and concerning aspects of Forrest Anderson Plumbing & Air Conditioning. Positive sentiments often relate to:Service Quality and Timeliness: A number of reviews appreciate prompt response times, especially in emergency situations, and commend technicians for their competence and professionalism. Customers noted the thoroughness of technicians like EJ, who proac... Read more

The reviews showcase both commendable and concerning aspects of Forrest Anderson Plumbing & Air Conditioning. Positive sentiments often relate to:Service Quality and Timeliness: A number of reviews appreciate prompt response times, especially in emergency situations, and commend technicians for their competence and professionalism. Customers noted the thoroughness of technicians like EJ, who proactively solved problems and effectively communicated their findings.Customer Interaction: Multiple reviewers expressed gratitude for staff members who were friendly, polite, and eager to help, contributing positively to the overall service experience.Longevity of Trust: Some clients have maintained long-term relationships with the company, demonstrating loyalty based on previous positive experiences. They often recommended the company to others, reflecting trust built over many years of service. On the flip side, the negative sentiments are primarily centered around:Pricing Issues: Several customers labeled the pricing as exorbitant, with specific complaints about being charged for unnecessary services or overpriced repairs. Instances of clients paying significantly high amounts for simple repairs or parts, such as $255 for air filter replacement or $953 for a clogged toilet issue, stirred feelings of exploitation.Poor Accountability and Service Recovery: A concerning number of reviews mentioned inadequate follow-up or resolution of ongoing issues from previous services. Clients felt frustrated when their complaints were met with rudeness or a lack of acknowledgment from management.Inconsistency in Service Quality: While many found specific technicians exceptional, others experienced what they described as incompetence or a lack of satisfactory diagnostic skills, particularly regarding AC issues. Customers seeking alternative opinions often discovered discrepancies in the solutions offered by Forrest Anderson. Overall, Forrest Anderson Plumbing & Air Conditioning appears to have a solid base of satisfied customers whose positive experiences are marred by significant concerns over pricing and service follow-up, suggesting a need for the company to address these issues to enhance their reputation and service consistency. Read less