Cole plumbing

The reviews collectively illustrate a series of significant grievances from customers of Cole Plumbing. Firstly, a recurring theme is the perception of dishonesty and manipulation in their pricing structure. Multiple reviewers describe feeling pressured into purchasing additional services, such as the root service, under the threat of compromised service guarantees. This tactic has led customers t... Read more

The reviews collectively illustrate a series of significant grievances from customers of Cole Plumbing. Firstly, a recurring theme is the perception of dishonesty and manipulation in their pricing structure. Multiple reviewers describe feeling pressured into purchasing additional services, such as the root service, under the threat of compromised service guarantees. This tactic has led customers to label the company as "crooked" and a "rip-off," indicating a widespread discontent with their sales approach. Secondly, reliability issues are noted, particularly with appointment scheduling, as seen in the review from Dean, who experienced no-shows and last-minute communication failures. This indicates a lack of professionalism that negatively impacts customer experiences, leading to frustrations over time and inconvenience. Additionally, customers express extreme discontent with the value of the services rendered. For example, one reviewer pointed out that they could have purchased a new toilet for less than what they were charged for a toilet reseating, suggesting a significant markup on service costs. Such observations contribute to a broader sentiment that customers feel they are not receiving fair value for their money. Communication, or lack thereof, is another critical area of concern. Reviewers mention that their specific requests were ignored, and attempts to communicate with higher management were met with rudeness and evasiveness from staff. This objectionable customer service experience not only leaves customers feeling unvalued but also significantly impacts their trust in the company. In summary, the common findings across these reviews paint a picture of Cole Plumbing as a company struggling with transparency, reliability, and customer service. Prospective clients may want to heavily consider these factors before deciding to engage with Cole Plumbing, as the overwhelming sentiment suggests a high risk of dissatisfaction. Read less