Aqua Vets

The reviews highlight both positive and negative experiences with Aqua Vets, leading to a polarized perception of the company. On one hand, customers commend the quality of work done on gutter installations, noting that the product looks good and functions well. Shawn, the owner, is described as personable and engaging during initial interactions, which helps establish trust and rapport with custo... Read more

The reviews highlight both positive and negative experiences with Aqua Vets, leading to a polarized perception of the company. On one hand, customers commend the quality of work done on gutter installations, noting that the product looks good and functions well. Shawn, the owner, is described as personable and engaging during initial interactions, which helps establish trust and rapport with customers. However, the negative experiences cannot be overlooked. A consistent theme emerges regarding issues with communication. Several reviewers mention delays in project start times and a noticeable drop-off in responsiveness from Shawn after initial agreements are made. Specifically, customers have reported waiting significantly longer than expected for work to commence or be completed, often with inadequate updates or no responses to calls, texts, or emails. The most pointed criticism revolves around a lack of follow-through once the initial project scope is agreed upon. Customers expressed disappointment over unfulfilled commitments, and the failure to provide receipts or finalize outstanding work led to feelings of frustration and distrust. The discrepancy between the positive aspects of engagement and the negative experiences surrounding project execution suggests that Aqua Vets needs to bolster its communication practices and ensure timely follow-through on client commitments. Overall, Aqua Vets may be a viable choice for effective installation work, but the reliability of their service delivery and communication needs significant improvement to foster customer loyalty and ensure a consistently positive experience. Read less