A Head Plumbing

The sentiment surrounding A-Head Plumbing is mixed, with a significant divide in customer experiences. While some reviews commend the company for its professionalism, quality of work, and reliability, others express deep frustration over non-completion of jobs, lack of communication, and unsatisfactory customer service. Overall, there appears to be a substantial number of dissatisfied customers wh... Read more

The sentiment surrounding A-Head Plumbing is mixed, with a significant divide in customer experiences. While some reviews commend the company for its professionalism, quality of work, and reliability, others express deep frustration over non-completion of jobs, lack of communication, and unsatisfactory customer service. Overall, there appears to be a substantial number of dissatisfied customers who warn potential clients to exercise caution, while a smaller subset advocates for the company's competence and family-owned values. In detail, the reviews reveal a stark contrast in client experiences. Positive feedback often highlights the efficiency, professionalism, and thoroughness demonstrated by Chad and his team. Customers appreciated timely service, clean job sites, and effective communication regarding options for plumbing solutions. These reviews reflect an affinity for family-owned business values and trustworthiness. Conversely, a significant portion of the feedback portrays a troubling narrative, marked by claims of unfinished work, missed appointments, and poor responsiveness. Many customers described experiences of feeling misled, with accusations of dishonesty surrounding contract fulfillment and financial transactions. Additionally, some highlighted difficulties in reaching the company and poor customer service interactions. Key themes from these reviews include: - Quality of Work: Customers who received satisfactory service praised the meticulousness and speed of job completion. - Customer Service: There is a stark divide; several customers experienced excellent service, while others faced severe communication issues and unfulfilled commitments. - Trust and Reliability: Many customers expressed a lack of trust, warning others to be cautious about prepayments and highlighting that the company frequently did not follow through on promised work. - Recommendation and Reputation: Some satisfied customers would recommend A-Head Plumbing, attributing their positive experiences to the team's professionalism, while several others vehemently discouraged prospective clients from choosing this service at all. Overall, while there are commendable aspects of A-Head Plumbing's services, potential customers should be aware of the mixed feedback and consider the potential risks before engaging with the company. Read less