WDT Plumbing

The reviews for WDT Plumbing primarily convey a supportive and positive experience with Richard and his plumbing services. Customers consistently appreciate Richard's professionalism, punctuality, and fair pricing. Multiple reviews mention the ease of communication, with Richard being responsive and willing to accommodate urgent requests, such as same-day service. This responsiveness seems to reso... Read more

The reviews for WDT Plumbing primarily convey a supportive and positive experience with Richard and his plumbing services. Customers consistently appreciate Richard's professionalism, punctuality, and fair pricing. Multiple reviews mention the ease of communication, with Richard being responsive and willing to accommodate urgent requests, such as same-day service. This responsiveness seems to resonate significantly with customers like one reviewer who specifically highlighted Richard's rapid response for a toilet installation. Customers also commend the quality of workmanship. Remarks such as "professional and knowledgeable" and "going above & beyond" indicate a strong reassurance in the skills and capabilities exhibited during various plumbing tasks, including the installation of water heaters and repairs in bathrooms. Additionally, many reviewers express a desire to use WDT Plumbing again for future needs, suggesting a high level of customer loyalty and satisfaction. Nevertheless, there is a significant concern raised in one review regarding a failed attempt to repair a kitchen leak. This customer reported delays and miscommunication about the progress of their repair, which created frustration and distrust. The review emphasized feelings of neglect, with suggestions that Richard became overwhelmed with other jobs, thus affecting the priority given to this customer's issue. The specific situation described raises questions about consistency in service delivery. In summary, while most of the reviews present a positive image of WDT Plumbing and Richard's capabilities, the negative feedback surrounding the unresolved leak issue suggests the need for improved reliability, especially when managing multiple jobs. Focusing on service consistency alongside maintaining strong communication can enhance customer trust and satisfaction further. Read less