Grace Plumbing Services

Grace Plumbing receives a critically low WW Score of 24.8, driven by overwhelmingly negative feedback across all four dimensions. Professionalism is severely compromised by chronic no-shows, missed appointments, unresponsive management, and rude technicians—mentioned in 87 reviews. Pricing practices are predatory, with customers reporting inflated charges for standard items (drip pans marked up ... Read more

Grace Plumbing receives a critically low WW Score of 24.8, driven by overwhelmingly negative feedback across all four dimensions. Professionalism is severely compromised by chronic no-shows, missed appointments, unresponsive management, and rude technicians—mentioned in 87 reviews. Pricing practices are predatory, with customers reporting inflated charges for standard items (drip pans marked up 10x retail cost, excessive service fees, undisclosed charges)—cited in 62 reviews. Project completion is deeply problematic, with incomplete work, callbacks required for the same issue, and abandoned jobs mentioned in 89 reviews. Technical experience shows inconsistency, with some competent technicians offset by many who lack basic knowledge or proper tools—noted in 48 reviews. The company's pattern of aggressive upselling, particularly around mold remediation and code violations, suggests systematic exploitation of warranty customers. Read less