American Leak Detection - Phoenix

The review set is sharply polarized: a strong cluster of recent 5-star reviews (2024–2025) praises individual technicians — particularly Adam, Ryan, Jamie, Rynn, and Veronica — for professionalism, thoroughness, and clear communication, driving positive scores in those dimensions. However, a substantial body of 1-star reviews spanning 2012–2024 documents serious recurring failures includin... Read more

The review set is sharply polarized: a strong cluster of recent 5-star reviews (2024–2025) praises individual technicians — particularly Adam, Ryan, Jamie, Rynn, and Veronica — for professionalism, thoroughness, and clear communication, driving positive scores in those dimensions. However, a substantial body of 1-star reviews spanning 2012–2024 documents serious recurring failures including no-shows, rude customer service staff, inaccurate leak detection, incomplete repairs, billing disputes, and in one case alleged theft, which significantly suppresses scores across all dimensions. Project completion is the most damaged dimension, with multiple reviewers explicitly reporting that leaks were not correctly identified or fixed, that work was abandoned, and that the company refused to honor callbacks without additional charges. Pricing concerns are also notable, with complaints about overcharging, billing errors, and poor value relative to results. The company appears to have improved its field technician quality in recent years, but systemic office and customer service failures remain a documented pattern. Read less