Welch Custom Plumbing

The reviews highlight significant issues with responsiveness and pricing transparency. Customers expressed dissatisfaction over having to wait four months for a response regarding their projects, emphasizing that such delays are unacceptable. The introduction of a $100 fee for merely assessing a project has further fueled negative sentiments, with reviewers feeling that this practice is off-puttin... Read more

The reviews highlight significant issues with responsiveness and pricing transparency. Customers expressed dissatisfaction over having to wait four months for a response regarding their projects, emphasizing that such delays are unacceptable. The introduction of a $100 fee for merely assessing a project has further fueled negative sentiments, with reviewers feeling that this practice is off-putting and could deter potential clients. Despite past positive experiences with the company, the recent reviews indicate a shift in perception due to these service issues. Reviewers conveyed a strong sense of disappointment, labeling the responses as a strategy to drive away business, which indicates a severe concern regarding customer retention and service offerings. Overall, the analysis points to a critical need for Welch Custom Plumbing to enhance communication and reassess their pricing policies to avoid alienating existing and potential customers. Read less