Mortensen Custom Plumbing

Mortensen Custom Plumbing scores strongly on professionalism, with dozens of reviewers explicitly praising punctuality, communication, courteous attitude, and the consistent practice of offering tiered pricing options. Experience and workmanship are also well-regarded, with multiple long-term customers citing Marty's technical skill, problem-solving ability, and quality of completed work across co... Read more

Mortensen Custom Plumbing scores strongly on professionalism, with dozens of reviewers explicitly praising punctuality, communication, courteous attitude, and the consistent practice of offering tiered pricing options. Experience and workmanship are also well-regarded, with multiple long-term customers citing Marty's technical skill, problem-solving ability, and quality of completed work across complex projects. Project completion is generally positive, with most jobs described as finished on time and followed up with callbacks and warranty service. However, pricing is the single most significant drag on the overall score: a substantial number of reviewers — spanning over a decade — explicitly describe prices as double or more than competitors, and several negative reviews allege predatory or inflated quoting practices, including one instance where installed work was removed after a pricing dispute. The WW Score of 74.2 reflects genuine excellence in service delivery tempered by a persistent and well-documented pattern of high-cost concerns. Read less