Lawhorn Plumbing

The reviews for Lawhorn Plumbing indicate a high level of customer satisfaction with both the technical services provided and the administrative support. Key themes from the reviews include:Honesty and Transparency: Multiple customers praised Skip for being honest about their plumbing needs, specifically mentioning instances where he demonstrated that no further service was necessary (e.g., checki... Read more

The reviews for Lawhorn Plumbing indicate a high level of customer satisfaction with both the technical services provided and the administrative support. Key themes from the reviews include:Honesty and Transparency: Multiple customers praised Skip for being honest about their plumbing needs, specifically mentioning instances where he demonstrated that no further service was necessary (e.g., checking the water pressure). This builds a strong trust in the company, suggesting that customers felt they were receiving genuine advice rather than upselling.Thorough Communication: Customers consistently commented on the clear and thorough communication from both Skip and Kassandra. Reviewers highlighted that Skip took the time to explain the work he was doing and answered questions, making them feel informed and engaged. Kassandra also received compliments for her prompt communication regarding appointments and billing, ensuring a smooth customer experience.Professionalism and Courtesy: The reviews noted the professionalism displayed by both the plumber and the office staff. To this end, phrases like "clean and courteous" were used to describe Skip's demeanor, indicating that customers value not just the technical skills but also the respectful and friendly interactions that enhance their experience.Fair and Competitive Pricing: Customers found the pricing offered by Lawhorn Plumbing to be fair and competitive, which contributed to their overall positive sentiment towards the company. This pricing perception, especially when combined with the quality of service, likely fosters customer loyalty and referrals.Customer-Centric Approach: There is a clear emphasis on a customer-first ideology within the reviews. Customers noted that the service felt personal and not transactional, which is a significant differentiator in the service industry. This sentiment was echoed in statements about feeling like they were valued beyond just being another job. In conclusion, Lawhorn Plumbing has established a strong positive reputation built on honesty, excellent communication, and customer-centric service, making it highly recommended among its clientele. Read less