Benjamin Franklin Plumbing of Prescott

The reviews for Benjamin Franklin Plumbing of Prescott paint a predominantly negative picture of the company's service and pricing. While a small number of customers praised individual technicians for their promptness and helpfulness, the majority of reviews expressed dissatisfaction with perceived unethical practices, overpricing, and lack of responsiveness. Customers report feeling misled regard... Read more

The reviews for Benjamin Franklin Plumbing of Prescott paint a predominantly negative picture of the company's service and pricing. While a small number of customers praised individual technicians for their promptness and helpfulness, the majority of reviews expressed dissatisfaction with perceived unethical practices, overpricing, and lack of responsiveness. Customers report feeling misled regarding quotes and charges, with many alleging that the services provided were excessively priced and incomplete. There are also multiple complaints about inadequate customer service, particularly regarding follow-up and responsiveness to issues. Overall, the sentiment leans heavily towards frustration and disappointment, with several users vocally advising others to avoid the company. Detailed Sentiment Analysis: The reviews present a stark divide between a few positive experiences and a substantial number of negative ones. Common Themes and Findings:Pricing Issues: A recurring theme in the reviews is the high cost of services rendered. Many customers expressed shock at the quotes provided, often feeling they were charged exorbitantly for simple repairs or parts that could be acquired at a fraction of the cost elsewhere. Instances of prices being 3-4 times higher than local hardware stores were frequently cited, contributing to a sense of being scammed.Service Quality and Reliability: While some customers had positive experiences with specific technicians, the majority reported issues with service reliability. Customers expressed frustration over missed appointments and lack of communication regarding delays, which further exacerbated their dissatisfaction.Customer Service Deficiencies: Several reviews highlighted a troubling lack of customer service, with mentions of unreturned calls, poor follow-up, and dismissiveness from office staff. Users felt ignored when they raised concerns or requested assistance, leading to an impression of unprofessionalism.Ethical Concerns: Many reviews characterized the company as operating unethically, using aggressive sales tactics, misleading pricing, and high-pressure upselling. Claims of being taken advantage of during vulnerable situations (e.g., elderly customers) were noted, and reviewers expressed deep concern that the company takes advantage of trust placed in them.Dissatisfaction with Repairs: A significant number of reviewers reported dissatisfaction with the quality of repairs conducted, citing inadequate work, parts not functioning after installation, and the necessity to hire other plumbers to rectify what Benjamin Franklin Plumbing failed to do properly, incurring additional costs for customers.Positive Feedback about Individual Technicians: A small segment of reviews provided positive feedback regarding specific technicians (e.g., Rodney Seates and Devon), highlighting their professionalism, knowledge, and attention to detail. However, these praises were overshadowed by the overall negative sentiment tied to the company's practices. Overall, the overwhelming sentiment from the reviews indicates that customers feel they have been taken advantage of and misled by Benjamin Franklin Plumbing of Prescott, and they recommend seeking services elsewhere. Read less