Simply Better Plumbing and Drain

The reviews reveal a significant division in customer experiences with Simply Better Plumbing and Drain. On the positive side, numerous customers express satisfaction with the technicians' professionalism, punctuality, and expertise. Reviews mentioning employees like Don and Louis emphasize their dedication and skill, often detailing successful resolutions to plumbing problems that other companies... Read more

The reviews reveal a significant division in customer experiences with Simply Better Plumbing and Drain. On the positive side, numerous customers express satisfaction with the technicians' professionalism, punctuality, and expertise. Reviews mentioning employees like Don and Louis emphasize their dedication and skill, often detailing successful resolutions to plumbing problems that other companies either could not address or attempted to upsell without need. These customers appreciate that the company provided honest assessments of necessary work without unnecessary costs, reflecting a generally positive view of pricing and value. A common theme among the positive reviews is the efficient and thorough work performed, with customers noting that repairs and installations are done right the first time, with respect for their property. The willingness of the team to return for follow-up services at no additional cost was also positively highlighted. In stark contrast, a considerable number of negative reviews outline experiences of destructive plumbing work that led to further issues, such as water damage or gas leaks. Customers reported frustrations over the lack of communication following attempts to resolve these issues, with allegations of being given the "run-around" during warranty claims. This gap in service reliability and follow-through led to significant dissatisfaction and regret from customers who felt misled by the initial positive interactions. A recurring frustration noted by many dissatisfied customers is the lack of accountability for the mistakes made during installations, with claims of being ignored after repairs were completed, leading to severe inconveniences. The negative sentiment is notably pronounced in reviews where customers had to hire alternative plumbing services to correct the mistakes made by Simply Better Plumbing, amplifying their disappointment. Overall, while Simply Better Plumbing and Drain has a solid foundation of customers who highly recommend their services, the inconsistency in service quality and the poor handling of complaints and warranties have led to a significant number of critical reviews that cannot be overlooked. Consequently, potential customers may want to consider both the positive and negative feedback before deciding to use their services. Read less