Precision Air & Plumbing

The reviews reflect a stark divide in customer experiences with Precision Air & Plumbing, but the predominant sentiment leans heavily towards frustration and disappointment. A common theme among the reviews is extensive scheduling issues. Multiple customers expressed their dissatisfaction with being ghosted or having service appointments canceled or rescheduled without proper notification, which... Read more

The reviews reflect a stark divide in customer experiences with Precision Air & Plumbing, but the predominant sentiment leans heavily towards frustration and disappointment. A common theme among the reviews is extensive scheduling issues. Multiple customers expressed their dissatisfaction with being ghosted or having service appointments canceled or rescheduled without proper notification, which has contributed to significant inconvenience, especially during extreme heat conditions. Many reviews mention waiting for technicians who either arrived late or failed to show up entirely, leading to exasperated follow-ups. In terms of customer service, there is a pronounced sentiment of neglect. While some technicians received praise for their technical skills and professionalism, the office staff and management were frequently criticized as dismissive or unresponsive. Various reviews highlight instances where customers felt that their concerns were trivialized or went unanswered, accentuating a lack of accountability from the company. Additionally, customers reported difficulty in contacting managers or receiving timely callbacks, particularly during urgent situations. The issue of high prices and alleged gouging was another significant concern. Several reviewers noted that costs for repairs and maintenance were unreasonably inflated, with some reporting charges that felt deceptive or excessive compared to market standards. Customers who previously trusted the company's expertise expressed feeling taken advantage of, particularly when faced with unexpected high bills for relatively simple repairs. Many dissatisfied customers recounted experiences of misdiagnosis and upselling of services that they later found were unnecessary, leading them to seek second opinions which frequently indicated the initial assessment was flawed. This has fostered a perception of Precision Air as a company more interested in making sales rather than genuinely addressing customer needs. Finally, fragmented communication emerged as a major issue. Customers recounted experiences of poor follow-through, with crucial information failing to be relayed between technicians, office staff, and customers. This lack of synchronization has compounded feelings of frustration and negligence. Overall, while some reviews commended the technicians for their work and the quality of installations, these positive experiences were heavily countered by systemic issues in scheduling, customer service response times, pricing strategies, and overall transparency in service and maintenance practices. Thus, the sentiment reflects that while Precision Air & Plumbing may boast certain strengths, they are significantly undermined by operational weaknesses, leading to a dismissive and dissatisfied customer base advocating against the company. Read less