Coyote Plumbing & Rooter

The reviews for Coyote Plumbing & Rooter reveal a dichotomy in customer experiences, characterized by themes of positive service against a backdrop of less favorable interactions.Positive Experiences: Many reviewers praised the efficiency and capabilities of technicians like Aaron, describing service as prompt, professional, and highly skilled. Positive comments often mention: - Quick response ... Read more

The reviews for Coyote Plumbing & Rooter reveal a dichotomy in customer experiences, characterized by themes of positive service against a backdrop of less favorable interactions.Positive Experiences: Many reviewers praised the efficiency and capabilities of technicians like Aaron, describing service as prompt, professional, and highly skilled. Positive comments often mention: - Quick response times and arrival ahead of schedule. - Technicians' ability to diagnose problems swiftly and address customer concerns thoroughly. - Fair pricing and value for services rendered, often lower than competitors. - Long-term relationships with the company, especially among customers who have used Coyote Plumbing for many years without major issues.Negative Experiences: Despite the positive reviews, there are several significant complaints, particularly centered around specific technicians (e.g., Kerry and Corey): - Instances of poor communication and customer service, such as technicians arriving late or not calling before appointments. - Reports of unprofessional behavior by certain plumbers, including rudeness and failure to follow customer requests (e.g., wearing booties). - Some customers expressed frustration over the handling of plumbing issues that led to additional complications, such as flooding or damage to property. - A few reviews highlighted issues with warranty claims where customers felt Coyote Plumbing did not follow through effectively or provided inaccurate assessments.Common Patterns: - There appears to be inconsistency in quality of service provided by different technicians, with some customers enjoying excellent service and others encountering dissatisfaction. - Customer communication is a common thread; while many found interactions smooth and effective, others felt neglected or misinformed, particularly in handling follow-up communications or addressing complaints. - Many long-term customers seem willing to overlook a few bad experiences, attributing them to isolated incidents, while newer customers or those with pressing issues appear more critical of their experiences. In summary, Coyote Plumbing & Rooter's reputation is a blend of high-quality service marked by committed and knowledgeable staff, contrasted against isolated incidents of poor service and customer dissatisfaction. Efforts to improve consistency and address negative experiences could help enhance overall customer sentiment moving forward. Read less