Andrews Refrigeration

The reviews express both commendable and concerning aspects of Andrews Refrigeration's customer service and operational practices. The positive sentiment stems predominantly from customer interactions with technical staff. Many reviewers praise the technicians for their professionalism, promptness, and ability to resolve issues efficiently, often under pressing circumstances. For instance, mention... Read more

The reviews express both commendable and concerning aspects of Andrews Refrigeration's customer service and operational practices. The positive sentiment stems predominantly from customer interactions with technical staff. Many reviewers praise the technicians for their professionalism, promptness, and ability to resolve issues efficiently, often under pressing circumstances. For instance, mentions of technicians arriving swiftly during heat emergencies and providing thorough explanations resonate well with customers, reinforcing a sense of reliability. However, a darker narrative emerges in reviews that outline serious grievances. Multiple customers report frustrating experiences related to aggressive driving by Andrews' vehicles, leading to heightened safety concerns and an overall impression of unprofessionalism. This is coupled with dissatisfaction regarding the pricing and customer service, with several reviews highlighting unexpectedly high charges for minor services or unclear billing for drive time and quotations. Customers frequently describe feeling taken advantage of, especially those who perceive that seniors or vulnerable clients may be exploited. Communication lapses are another recurring theme, with numerous reviewers noting a lack of follow-up and poor responsiveness from both office staff and customer service representatives. Instances of confusion regarding scheduled appointments, unreturned calls, and misunderstood pricing further detract from the trust customers have in the company. A particular review emphasizes the feeling of being dismissed when inquiries or complaints are raised, which could significantly hurt the company's reputation in a competitive market. In summary, while Andrews Refrigeration has some strong points regarding the depth of expertise and dedication displayed by its technicians, the overall customer experience suffers due to inconsistent service delivery, pricing transparency, and respects for clients' time and concern. It is recommended that the company address these issues promptly to enhance customer satisfaction and retention. Read less