Capitol Plumbing & Rooter

Across the reviews, several recurring themes emerge that shape the sentiment towards Capitol Plumbing & Rooter. First and foremost, many customers appreciate the promptness of the service, with multiple mentions of same-day appointments and quick responses to urgent plumbing issues. The competence and professionalism of the technicians, particularly Greg and Vic, received repeated praise, reinforc... Read more

Across the reviews, several recurring themes emerge that shape the sentiment towards Capitol Plumbing & Rooter. First and foremost, many customers appreciate the promptness of the service, with multiple mentions of same-day appointments and quick responses to urgent plumbing issues. The competence and professionalism of the technicians, particularly Greg and Vic, received repeated praise, reinforcing the idea that skillful and courteous service is a hallmark of the company. However, contrasting experiences were noted in some reviews, highlighting issues with communication and customer service. A significant complaint arose regarding a lack of follow-up from Greg, who failed to deliver necessary parts for repairs as promised, leading to frustration and a loss of trust. Another review pointed out a distressing encounter with a staff member who exhibited rudeness over the phone, indicating a potential need for improved customer interaction training among all employees. The reviews also frequently described the technicians as polite and respectful, especially in situations where customers were not the homeowners, contributing positively to their overall experiences. The presence of detailed explanations and clean-up after the job exemplifies a strong commitment to quality service, which many reviewers endorsed. In summary, while the service from Capitol Plumbing & Rooter is predominantly viewed positively, it is essential to address the inconsistencies in customer interactions to ensure that positive experiences outnumber negative ones and that customer trust in the business is maintained. Read less