Aqualine Plumbing, Electrical & Air Conditioning - Avondale

The reviews indicate a significant divide in customer satisfaction at Aqualine. A handful of customers commend individual technicians for their prompt service and thoroughness, praising specific team members like Charlie for going above and beyond, such as refilling water softeners and providing maintenance guidance. However, these positive experiences are overshadowed by a consistent pattern of c... Read more

The reviews indicate a significant divide in customer satisfaction at Aqualine. A handful of customers commend individual technicians for their prompt service and thoroughness, praising specific team members like Charlie for going above and beyond, such as refilling water softeners and providing maintenance guidance. However, these positive experiences are overshadowed by a consistent pattern of complaints regarding the company's handling of service issues, communication failures, and customer treatment. A repeated concern across reviews is the lack of responsiveness from management. Several customers report multiple attempts to reach management for resolution, only to receive no callbacks or support. This lack of follow-up has left customers feeling neglected and frustrated. One reviewer explicitly described their interaction with management as rude and demeaning, which reflects a significant issue in how customer grievances are managed. Furthermore, the reviews present allegations of substandard workmanship. Customers have reported dissatisfaction with the quality of completed jobs, stating that issues reoccurred shortly after service and that some work did not meet expected safety or code standards. This raises questions about the competency of technicians and adherence to industry standards. The overall impression from the reviews is marked by frustration, with many reviewers expressing a sense of betrayal Read less