Sound Mechanical

The reviews indicate a significant divide in customer experiences with Sound Mechanical. On one hand, there are positive remarks about the quick response times and the professionalism of certain team members, emphasizing their ability to efficiently complete tasks. Reviewers express appreciation for transparent pricing and timely service, particularly in urgent situations, such as preparing a home... Read more

The reviews indicate a significant divide in customer experiences with Sound Mechanical. On one hand, there are positive remarks about the quick response times and the professionalism of certain team members, emphasizing their ability to efficiently complete tasks. Reviewers express appreciation for transparent pricing and timely service, particularly in urgent situations, such as preparing a home for sale. Conversely, the bulk of negative feedback centers on severe lapses in customer service. Many customers report feeling belittled or dismissed by the owner, particularly when issues arose after service completion. Incidents involving unaddressed messiness, shifted blame for mistakes, and inappropriate responses to customer inquiries characterize the negative feedback. Such experiences often left consumers feeling unsatisfied and concerned about accountability. Common themes include:Professionalism vs. Unprofessional Conduct: While some team members were praised, the owner Read less