Overview of Company Customer Sentiment Analysis in January
The reviews for Knik Heating present a predominantly negative sentiment. While there are a few positive mentions regarding prompt installation and friendly service, the overwhelming consensus is marked by serious concerns about the company's licensing, qualifications, and pricing practices. Former employees and customers alike express distrust, alleging the company operates without valid licenses ... Read more
The reviews for Knik Heating present a predominantly negative sentiment. While there are a few positive mentions regarding prompt installation and friendly service, the overwhelming consensus is marked by serious concerns about the company's licensing, qualifications, and pricing practices. Former employees and customers alike express distrust, alleging the company operates without valid licenses for critical services like plumbing and HVAC. Complaints frequently highlight overcharging for repairs, misdiagnoses of issues, and inadequate customer service. The credibility of the company's practices comes into question, with multiple reviewers warning others to seek alternative providers to avoid financial and safety risks. Read less
Overview of Company Customer Sentiment Analysis in January
Licensing and Qualifications: A strong theme among the reviews is the assertion that Knik Heating is not properly licensed to perform essential plumbing and HVAC services. The presence of an ex-employee voicing these concerns significantly contributes to the overall distrust that potential customers might feel. This raises serious safety implications, as hiring unlicensed workers for critical inst... Read more
Licensing and Qualifications: A strong theme among the reviews is the assertion that Knik Heating is not properly licensed to perform essential plumbing and HVAC services. The presence of an ex-employee voicing these concerns significantly contributes to the overall distrust that potential customers might feel. This raises serious safety implications, as hiring unlicensed workers for critical installations can endanger lives.Pricing Issues and Perceived Overcharging: Numerous reviews cite instances of exorbitant pricing practices, wherein customers report being charged significantly more than the market value for parts and labor. For example, one reviewer noted a $2,500 repair for minimal work, and another highlighted an $800 quote for parts readily available for $90. These accounts suggest a troubling pattern of pricing strategies perceived as exploitative.Customer Service and Communication Failures: Many reviews characterize the customer service experience as frustrating, with comments about lack of follow-up, failure to meet commitments, and poor communication from the company. Customers express dissatisfaction with service technicians not completing the agreed-upon work or failing to provide proper estimates after service visits. Ghosting clients after payment is a recurring grievance, highlighting a serious lapse in customer care.Quality of Work: Multiple customers voiced that the work performed was subpar or resulted in further issues down the line, with poor installations leading to additional repairs shortly after service. This reflects poorly on the company's quality assurance processes and technician competency. Instances of technicians admitting to mistakes made during installs further compound reviewer frustrations.Mixed Positive Feedback: Despite the predominance of negative reviews, a few customers did express satisfaction with specific aspects of the company Read less
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