Keller Supply Company

The recent reviews reflect a polarized sentiment toward Keller Supply Company. On the positive side, many customers appreciate the knowledgeable staff and the level of service provided. For instance, one customer noted the efficiency in finding replacement faucets and another highlighted the useful assistance in navigating a plumbing issue despite their limited experience. These reviews suggest th... Read more

The recent reviews reflect a polarized sentiment toward Keller Supply Company. On the positive side, many customers appreciate the knowledgeable staff and the level of service provided. For instance, one customer noted the efficiency in finding replacement faucets and another highlighted the useful assistance in navigating a plumbing issue despite their limited experience. These reviews suggest that the staff are committed to helping customers solve their problems, which has left a favorable impression on a portion of the clientele. Conversely, there is a significant concern regarding billing practices and customer service follow-up. A reviewer expressed frustration over being charged $6,000 more than the initially agreed bid amount, citing a lack of communication and accountability from staff. This indicates a serious gap in customer service, as well as a need for clearer explanation and justification of costs associated with upgrades. The complaint about the follow-up, or lack thereof, from a specific employee stirs feelings of betrayal and distrust among affected customers. In summary, Keller Supply Company appears to demonstrate capability in delivering satisfactory supply services for certain products and issues, yet they face a notable challenge in managing customer expectations and communication in their business practices. A concerted effort to improve transparency and responsiveness, particularly regarding pricing and billing discrepancies, would likely enhance overall customer satisfaction and mitigate negative feedback. Read less