Heatsource Mechanical

The reviews for Heatsource Mechanical show a considerable divide in customer sentiment. Positive reviews typically focus on:Professionalism and Friendliness: Many customers appreciated the cordial nature of the technicians, citing their friendliness during service calls. Some noted that technicians were generally knowledgeable and courteous.Quick Response Times: Several reviews praised the company... Read more

The reviews for Heatsource Mechanical show a considerable divide in customer sentiment. Positive reviews typically focus on:Professionalism and Friendliness: Many customers appreciated the cordial nature of the technicians, citing their friendliness during service calls. Some noted that technicians were generally knowledgeable and courteous.Quick Response Times: Several reviews praised the company's ability to schedule appointments quickly, especially in emergencies, suggesting a commitment to timely service.Successful Repairs: Customers recalled positive outcomes from specific repairs, with some willing to recommend the company based on those experiences. Conversely, negative reviews exhibited several prominent issues:Unprofessional Behavior: Numerous complaints were directed at specific technicians who behaved unprofessionally. Instances of dismissive communication and inadequate attention to detail were particularly highlighted in multiple reviews.Overcharging and Price Gouging: Several customers expressed dissatisfaction with pricing, alleging they were charged excessively for simple diagnostics and were advised to replace parts unnecessarily. A number of reviewers cited significant disparities between quotes from Heatsource and prices found at local retailers.Poor Communication and Follow-up: A recurring grievance involved the company's failure to follow up on service requests, with many customers reporting prolonged waits for callbacks or outright silence after initial service encounters.Complications with Technical Knowledge: Several reviews noted that technicians seemed unqualified or lacked the requisite knowledge for specific systems, leading to improper assessments or repairs.Missed Appointments: Some customers recounted experiences of scheduled appointments being canceled or missed entirely, raising concerns about the company Read less