Curtis Plumbing & Heating

The reviews reflect a divided sentiment regarding Curtis Plumbing & Heating. One reviewer praised Jeff for his friendliness, knowledge, and prompt response to an after-hours emergency. This indicates a strong point of customer service, as the individual felt well cared for and appreciated the promptness and quality of work, reinforcing a positive image of the company in emergency situations. Conv... Read more

The reviews reflect a divided sentiment regarding Curtis Plumbing & Heating. One reviewer praised Jeff for his friendliness, knowledge, and prompt response to an after-hours emergency. This indicates a strong point of customer service, as the individual felt well cared for and appreciated the promptness and quality of work, reinforcing a positive image of the company in emergency situations. Conversely, another review expressed significant dissatisfaction with the initial service visit. The reviewer voiced frustration over a perceived lack of attention to their explanation of the problem, resulting in unnecessary additional costs for a repair that could have been resolved in the first visit. This experience emphasizes a lack of effective communication and possibly inadequate diagnostic skills during the technician's first visit, leading to a costlier second visit that left the customer feeling undervalued and poorly treated. Common themes among the reviews include the contrasting experiences with customer service Read less