Circle Plumbing & Heating

The recent reviews for Circle Plumbing & Heating convey a predominantly negative sentiment, highlighting significant dissatisfaction with customer service, perceived dishonesty, and unreliable service delivery. Many customers expressed frustration over miscommunication about appointment times, inadequate responses to service issues, and high or unexpected charges for services. The common themes in... Read more

The recent reviews for Circle Plumbing & Heating convey a predominantly negative sentiment, highlighting significant dissatisfaction with customer service, perceived dishonesty, and unreliable service delivery. Many customers expressed frustration over miscommunication about appointment times, inadequate responses to service issues, and high or unexpected charges for services. The common themes include a lack of follow-through on commitments, poor responsiveness to customer inquiries, and an overall feeling of being undervalued. Customers are particularly upset about experiences that resulted in additional costs or unresolved issues, leading to a lack of trust in the company. In more detailed sentiment analysis, the reviews reflect multiple aspects of poor customer experiences. Many customers recounted instances of being misled about service capabilities or product availability, such as claims about old thermostat types or the necessity of repairs that were later deemed unnecessary. Communication failures are a recurring theme; customers reported difficulties in scheduling, late arrivals of technicians, and unfulfilled promises about service windows. Several reviewers noted that their concerns were often met with rudeness or a dismissive attitude from staff. For example, customers expressed dissatisfaction with follow-ups on service issues and billing practices, which included threats of collection without prior communication regarding outstanding issues. The inconsistency in service provision was evident Read less