Central Plumbing & Heating

The review indicates significant dissatisfaction with Central Plumbing & Heating's communication and responsiveness. The customer initially reached out for assistance regarding a shattered glass shower door, which was expected to be replaced based on earlier communication from the company. However, after failing to receive follow-up contact as promised, the customer felt neglected, as they had to ... Read more

The review indicates significant dissatisfaction with Central Plumbing & Heating's communication and responsiveness. The customer initially reached out for assistance regarding a shattered glass shower door, which was expected to be replaced based on earlier communication from the company. However, after failing to receive follow-up contact as promised, the customer felt neglected, as they had to proactively call back for updates. The subsequent response contradicted earlier assurances, stating they do not replace glass shower doors. This has led to feelings of frustration and a perception of poor customer service, highlighting a disconnect in the company's communication protocols and follow-through. The reviewer emphasized the value of their time, indicating a desire for better treatment and service standards. Overall, this experience suggests that the company may need to improve its customer service and clarity in communication to enhance customer satisfaction. Read less