911 Plumbing and Heating Services

The sentiment analysis of the recent reviews indicates a predominantly negative perception of 911 Plumbing and Heating Services. Key themes emerge from the feedback:Delayed Responses and No-Show Incidents: Several customers report not only delays in service but also incidents where the technician never arrived after commitments were made. This lack of punctuality and follow-through has heightened ... Read more

The sentiment analysis of the recent reviews indicates a predominantly negative perception of 911 Plumbing and Heating Services. Key themes emerge from the feedback:Delayed Responses and No-Show Incidents: Several customers report not only delays in service but also incidents where the technician never arrived after commitments were made. This lack of punctuality and follow-through has heightened dissatisfaction, leading customers to seek alternative solutions.Concerns Over Professionalism: Reviews mention issues that raise red flags about the professionalism of the staff. One customer noted concerning behavior from a technician, suggesting either a lack of competence or potential substance impairment. Such observations contribute to a broader sense of unease regarding the quality of service provided.Financial Concerns: A major point of contention is the alleged fraudulent use of credit cards, which has led to serious implications for customer trust. One customer explicitly accused the company of making unauthorized charges after they provided their credit card information, resulting in reported fraud. This issue is alarming and could severely impact the company's reputation.Communication Issues: Customers express frustration over poor communication, particularly when promised updates on service are not delivered. Delays in responding to calls and texts exacerbate negative sentiments.Refund and Billing Problems: There are serious concerns regarding the company's billing practices, with one review mentioning that a substantial deposit in the form of a cashier's check was cashed without fulfilling the service. Customers feel misled about contractual agreements, prompting calls for caution when dealing with this company. Overall, these reviews paint a troubling picture of 911 Plumbing and Heating Services, characterized by unmet customer expectations, professional integrity concerns, and significant trust issues surrounding financial transactions. Potential customers are strongly advised to exercise caution based on this recent feedback. Read less