Premier Service

The overwhelming majority of reviews praise the staff as friendly, honest, knowledgeable, and professional, driving strong scores in professionalism and experience. Pricing scores well on average due to frequent mentions of fair and competitive pricing, but is meaningfully dragged down by two serious negative reviews alleging price gouging — one involving a $3,000 quote for a pilot light outage ... Read more

The overwhelming majority of reviews praise the staff as friendly, honest, knowledgeable, and professional, driving strong scores in professionalism and experience. Pricing scores well on average due to frequent mentions of fair and competitive pricing, but is meaningfully dragged down by two serious negative reviews alleging price gouging — one involving a $3,000 quote for a pilot light outage and another citing a $414 charge for a sub-one-hour electrical job. Project completion is the most penalized dimension: one detailed 1-star review explicitly describes paid work that was never performed (toilet not pulled, shut-off not replaced), and another describes a multi-day tankless water heater job with poor communication and no-shows, directly undermining confidence in follow-through. The review set spans multiple business types (auto shop, plumbing, HVAC), which introduces noise and suggests these reviews may be aggregated across different entities or time periods, reducing the reliability of any single composite score. Read less