Premier Service

The reviews collectively highlight several critical areas of concern and a few positive experiences regarding Premier Service.Service Execution and Reliability: A recurring theme among the negative reviews is the failure of Premier Service to execute promised work effectively. Customers specifically mention instances where tasks were either inadequately performed or entirely skipped, leading to ad... Read more

The reviews collectively highlight several critical areas of concern and a few positive experiences regarding Premier Service.Service Execution and Reliability: A recurring theme among the negative reviews is the failure of Premier Service to execute promised work effectively. Customers specifically mention instances where tasks were either inadequately performed or entirely skipped, leading to additional costs and time wasted on self-repairing issues that should have been addressed by the company. Cases included problems with plumbing and claims of repairing water heaters that were unverified, indicating potential dishonesty or incompetence.Communication Issues: Poor communication is a significant point of contention. Multiple reviewers cited experiences where calls were not returned, technicians arrived late without prior notice, or customer inquiries were met with rudeness. This lack of clear and respectful communication contributed to feelings of frustration and dissatisfaction among customers.Pricing Practices: Several reviews explicitly mention overpricing. Customers felt that quotes provided by Premier Service significantly exceeded what was charged by other licensed plumbers, which bred a sense of distrust about the company's pricing strategies. In particular, one review details an incident in which the company attempted to charge $3,000 for a new hot water heater when the issue was simply a pilot light being out, highlighting a troubling pattern of possible upselling or taking advantage of vulnerable situations.Mixed Experiences with Technicians: While many reviewers had negative perceptions of the service associated with the company's management and administrative processes, there were a few highlighted experiences with technicians who provided friendly and effective service. Some customers noted that specific technicians were knowledgeable, attentive, courteous, and went above and beyond to resolve issues promptly.Loyalty vs. Disappointment: There appears to be a conflict between long-time customers who had previously relied on Premier Service and the newer experiences that left them feeling disappointed. These longstanding customers report frustration over the decline in service quality, suggesting a deterioration in the standards the company previously upheld. In conclusion, while there are pockets of positive feedback regarding individual technicians and experiences, the negative reviews far overshadow these. Customers express a strong sentiment of dissatisfaction rooted in unreliable service, communication issues, and questionable pricing, leading to a recommendation against using Premier Service for future work. Read less